Client complaints procedure
It is the policy of FFG as FSP to offer clients a formal complaints resolution system which will enable them to exercise their rights as provided for in the FAIS Act.
Conflict of interest
The objective of this policy is to provide a framework within which FFG can address areas where conflicts of interest may arise. It aims to establish broad principles and guidance. In conjunction with FFG’s Values, this policy aims to promote the fair treatment of clients and fairness towards employees and suppliers.